Invoice reminders are a quick way to prompt families when an invoice hasn’t been paid yet. You can send reminders one at a time from an invoice card, or send them in bulk to multiple accounts at once.<h1>1. Sending a Reminder from an Invoice Card</h1><ol class="steps-list"><li>Go to the Invoices page.</li><li>Open the invoice you’d like to remind about.</li><li>At the top of the invoice card, click the bell icon.<ul class="accent-bullets"><li>If the account has an email address, you’ll see the reminder confirmation window.</li><li>If no email is saved, you’ll see an alert—add the family’s email address in their account first.</li></ul></li><li>Confirm the details (amount owed, due date, and contact).</li><li>Click Send.</li></ol>What happens next:<ul class="accent-bullets"><li>The reminder uses your Overdue Invoice Reminder email template.</li><li>Families will receive the invoice again with your reminder message.</li><li>The invoice card will show a Reminder Sent At date and time for your records.</li></ul><h1>2. Sending Bulk Reminders</h1>If you have several unpaid invoices, you can send reminders to multiple accounts at once:<ol class="steps-list"><li>Go to the Invoices page.</li><li>Use the checkboxes to select the invoices you want to send reminders for.<ul class="accent-bullets"><li>You can also click Select All if you want to include everything currently filtered on the page (e.g., all overdue invoices).</li></ul></li><li>Once selected, click Actions → Send Invoices.</li><li>A confirmation window will show you the accounts included.</li><li>Click Send to dispatch reminders for all selected invoices at once.</li></ol><h1>3. Customizing Reminder Emails</h1><ul class="accent-bullets"><li>Reminders always use the Overdue Invoice Reminder template.</li><li>You can edit this template in Settings → Email Templates to match your tone and policies.</li></ul><blockquote>Note: Families only receive reminders if their account has a valid email address saved. Double-check contact info before sending.</blockquote>

Invoices

How to send invoice reminders in Cadence Calendar

Invoice reminders

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