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    • How families pay online
    • Auto-Pay
    • Account balance
    • Teacher Preferences
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Account balance

Understand how the account balance is built from charges, payments, recurring charges, and auto-pay activity.

The account balance is the running total of what a family owes after charges and payments are applied.

What affects the balance

The balance can include:

  • one-time charges
  • generated recurring charges
  • invoice-related charges
  • payments recorded manually
  • payments collected online
  • auto-pay payments once Stripe successfully collects them

How the date filter works

On an individual account page, the balance follows the date you choose.

That means:

  • future-dated charges do not change today's balance until they are generated or included by the selected date
  • payments only reduce the balance once they have been recorded
  • auto-pay only affects the balance after Stripe posts the payment

Why recurring charges matter

Recurring charges are created from a schedule, not all at once.

If a recurring charge has been set up but not generated yet, it will not affect the current balance.

If you want to see the charge itself, check the Recurring Charges section on the account page.

Why this matters

The account balance is the fastest way to answer the question, "How much does this family owe right now?"

Use it when you want a current snapshot. Use transaction history when you want the full trail of what caused the balance to change.

Example

If a family has a recurring tuition charge scheduled for next week, that charge will not affect today's balance until the charge is generated or the selected date reaches it. If the same family has Auto-Pay active and Stripe collects the monthly payment, the balance drops after the payment is posted.

Related pages

  • View transaction history
  • Charges and payments explained
  • Recurring Charges
  • Auto-Pay
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