How families pay online

Families can pay online in Cadence Calendar when the teacher has online payments turned on. The exact payment options depend on which processors are connected and which page the family is using.

Who this is for

This article is for families who need to pay an invoice or add money to a family account.

Where families see online payments

Families may see online payment options in two places:

• invoice payment links
• the family account payment page

If the teacher has both Stripe and PayPal connected, families may be able to choose between them. If only one is connected, they will only see that one.

How families pay an invoice

When a family opens an invoice payment link:

1. They review the invoice amount, due date, and payment options.
2. They choose Stripe or PayPal, if both are available.
3. They complete checkout.
4. Cadence Calendar updates the invoice after the payment is confirmed.

After a successful payment, the invoice is marked paid and the payment appears in the invoice history.

If the invoice amount is $0, no online payment is needed.

How families pay an account balance

Families can also pay a family account directly from the account payment page.

On that page:

1. They enter the amount they want to pay.
2. They choose Stripe or PayPal if it is available.
3. They finish the checkout flow.
4. Cadence Calendar records the payment as an account transaction.

The minimum account payment amount is $1.00.

How appointments fit in

If a lesson or appointment requires payment before booking, the family is sent to Stripe Checkout during the booking flow.

In that case:

• the appointment is not confirmed until the payment succeeds
• the family does not use the invoice payment page
• Stripe is the payment method for that booking flow

What families should expect

Families should expect the payment page to show only the methods that are actually available.

They may also notice:

• Stripe may include an extra processing fee when the teacher passes Stripe fees to families
• the amount shown on the payment page may reflect that added fee
• after payment, Cadence Calendar updates the related invoice, appointment, or account record automatically

What can go wrong

Online payment may not be available if:

• the teacher has not connected a payment processor
• the invoice or account page does not support online payments
• the appointment booking does not have Stripe connected when payment is required
• the family tries to pay a zero-dollar invoice

If payment does not appear, the family should contact the teacher.

Related pages

• Log in to your account portal
• Your account
• Invoices and payment history
• Calendar and lessons
• Settings
• Connect to Stripe
• Connect to PayPal